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Support Notes

This Emblaze-VCON Troubleshooting Support Notes section is a tool and resource for both Emblaze-VCON authorized distributors and resellers, as well as Emblaze-VCON end users, customers and potential customers. This section is maintained on a daily basis and new support notes are added frequently.

Before calling Emblaze-VCON technical support or a Emblaze-VCON reseller, check Troubleshooting Support Notes for an answer to your question. If it's not there, write us a note and let us know the information you were looking for. If it is appropriate, we'll start a Support Note on it and post it.

This section has a dedicated search engine. If a subject is entered, the search engine will only check the Emblaze-VCON Support Notes section for matches. If you'd like to search all of Emblaze-VCON for a particular subject, try the search engine located in the main navigation bar.

Most Requested Support Notes:

#Serial Subject
#04052701 IR Extender Cable Length for the HD2000
#03071401 VCON PCI codec not identified by Windows XP
#05091201 AladdinŽ Device Driver Fails at vPoint HD Startup
#04092404 vPoint HD Calls Over the Internet Not Working Properly
#02070902 How to completely remove the VCON Meeting Point software from your PC
#02042402 LDAP services installation steps
#04052702 Video Standards and Resolutions Supported by VCON HD Group Systems
#02052401 Problem Installing MeetingPoint XP with ViGO
#04022201 Streaming Video in Quicktime Viewer is Jumping
#02070901 Configuring a LinkSys Cable/DSL Gateway for Videoconferencing
#04113001 Pinnacle DVC-80 Capture Device Not Working Properly with vPoint HD
#04031001 HD2000 and HD3000 Video Resolutions
#04012901 CERT and NISCC H.323 Security Advisory - VCON Response
 
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